Boutique Fails to Deliver Blouse Ordered A Year Back, Fined Rs 15000

Mumbai: A boutique was fined Rs 15,000 by a consumer court in Dharashiv district of Maharashtra for failing to deliver blouse to a woman although it was ordered a year back.

The boutique failed to deliver one of the two blouses that a woman had ordered last year.

The District Consumer Disputes Redressal Commission in its order dated July 15 also directed the boutique owner to give the second blouse free of cost to the complaint within 15 days of the issuance of the order.

As per the case details, one Swati Kasture on January 13, 2023 had placed an order for two blouses at a boutique in Dharashiv. Of the total bill amount of Rs 6,300, the woman made an advance payment of Rs 3,000.

The blouses were to be delivered on 25 January 2023. However, the boutique handed over only one blouse on the day and promised to deliver the second blouse on February 1, 2023. But the boutique did not deliver the second blouse and also failed to give satisfactory answers for the delay.

After that, Kasture sent a notice through an advocate on 28 April, 2023, but the boutique owner refused to accept it. The complainant then moved the district consumer commission and filed a complaint.

The boutique owner did not appear for a hearing of the matter in the district consumer forum.

So, the commission issued an order, asking the boutique owner to pay Rs 15,000 towards the mental and physical harassment and the legal expenses. It also asked the boutique to stitch the second blouse as ordered by the complainant within 15 days of the issuance of the order.