Customer Satisfaction Is Our Utmost Priority: CEO & MD, Tata Power

Bhubaneswar: Since the State’s electricity distribution has seen a notable change in a short amount of time, electricity consumers in Odisha now have access to a better and more dependable power supply. The dependability and customer connection have improved thanks to State’s Discoms, who have also been able to lower AT&C losses.

Many of the clients’ legacy problems have been resolved. Discoms led by Tata Power has replaced over 20 lakh non-working metres. The four Discoms in Odisha—TPCODL, TPNODL, TPSODL, and TPWODL—provide electricity to more than 9.5 million customers.

Tata Power has improved customer satisfaction across all market segments by deploying Smart Grid Technologies across Discoms. Discoms have integrated technology into their services to serve customers well.

“Our distribution business in Odisha, which we took over progressively in the last two years, has done exceedingly well.  All four Tata Power discoms are providing excellent service to the customers. Odisha is the best model of Public-Private Partnership that is yielding results to the customers of the State. Odisha’s electricity distribution is going through a commendable transformation in a short span of time,” said Dr. Praveer Sinha, CEO & MD, Tata Power.

The Discoms have taken up large-scale network augmentation and proactive maintenance of the power supply networks to improve reliability resulting in a 30-40% reduction in feeder tripping. Central Power System Control Centres (CPSCCs) have been set up in all Discoms for real-time monitoring & dynamic power management. To ensure error-free billing, Optical Character Read (OCR) technology has been implemented.

Around 2000 Fuse Call Centres (FCCs) across the State have been upgraded to better serve rural customers. FCCs comprise customised mobile-based applications for immediate information flow from customer to lineman and section In-charge.

To offer clean and green energy products and solutions to the people of Odisha, Tata Power is planning to set up EV charging stations to promote clean mobility across the State. In order to boost the use of renewable energy, TP Discoms will offer rooftop solar installation, solar pumps, and home automation solutions.

On the CSR front, a number of initiatives like the setting-up of vocational training centres for the skill development of women and youths; women literacy centres; and mobile medical vans to provide free check-ups and medicines in rural areas have been taken up by the Discoms.

TP Discoms have launched a women empowerment programme called Abha Shakti under which members of the women Self Help Groups (SGHs) have been trained to become social change agents. The members of Abha Shakti have been provided with livelihood skills through digital tech and knowledge of power Discoms’ consumer-centric operation viz Meter reading, Billing, and Collection (MBC) activities, thus enabling them to become self-employed.