Indigo Ordered To Pay Couple ₹70,000 For Delivering Luggage Late, Spoiling Holiday

Bengaluru: A Bengaluru consumer court has ordered Indigo Airlines to pay ₹70,000 to a couple for a spoiled vacation in Port Blair due to a delay in receiving their checked-in luggage. The court found Indigo guilty of deficiency in service and awarded the couple ₹50,000 for inconvenience, ₹10,000 for mental agony, and ₹10,000 for litigation costs.

The incident occurred on November 1, 2021, when the couple, flying from Bengaluru to Port Blair, discovered their luggage, containing crucial items like clothing, medications, and ferry tickets, had not arrived. Despite assurances from Indigo’s ground crew, the luggage was only received on November 3.

The couple filed a complaint with the district consumer court a year later, seeking compensation for the disruption. The court partially allowed the complaint on September 26 and directed Indigo to pay ₹70,000 within 45 days, with a 9 percent per annum interest for any payment delay.